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Refund Policy
Effective Date: January 1, 2025
30-Day Satisfaction Guarantee
We stand behind the quality of our handcrafted tallow products. If you're not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund.
Return Conditions
To be eligible for a return, your item must be:
- Returned within 30 days of receipt
- In its original packaging
- Unused or gently used (we understand you may need to try the product)
- Accompanied by proof of purchase
How to Return
- Contact us at support@thehonestfox.us or 817-476-1682
- We'll provide you with return instructions and a return authorization
- Package your item securely and ship to the address provided
- We recommend using a trackable shipping method
Return Shipping
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping method
- We are not responsible for items lost in return transit
Refund Processing
- Refunds will be processed within 5-7 business days of receiving your return
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable (except in cases of our error)
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return your item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at support@thehonestfox.us
- Include photos of the damaged item
- We'll arrange for a replacement or full refund at no cost to you
Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
- Items that have been extensively used
- Items damaged by misuse
- Items returned after 30 days
Contact Us
For questions about returns or refunds, please contact us:
Email: support@thehonestfox.us
Phone: 817-476-1682
Address: PO BOX 374, Mansfield, TX, 76063
For legal matters or policy questions, contact: legal@thehonestfox.us
We're committed to your satisfaction and will work with you to resolve any issues with your order.